return & exchange policy

Thank you for choosing to shop with FRACTURED HORIZON! Please take a moment to review our return and exchange policy.

returns

Please note that we do not accept returns. All purchases are final, so we encourage you to carefully review your order before completing your purchase.

exchanges

We do not offer exchanges at this time. Please be sure of your selection before finalizing your order.

damaged or defective items

If your item arrives damaged or defective, we apologize for the inconvenience. Please reach out to us within 7 days of receiving your order, and we’ll work to resolve the issue as quickly as possible.

contact us

If you have any questions or need assistance regarding our return policy, feel free to contact us at owner@fracturedhorizon.shop.

shipping information

Thank you for choosing Fractured Horizon! Below, you'll find important details regarding the shipping and delivery of your order.

order processing

Once your payment is confirmed, we process orders within 1-3 business days. Please note that we do not process or ship orders on weekends or public holidays. If there are any delays in processing, we will notify you via email or phone.

shipping options

We offer the following shipping options:

Standard Shipping: Estimated delivery time is typically 5 to 8 business days after processing.

Expedited Shipping: Estimated delivery time is typically 3 to 4 business days after processing.

Please be aware that delivery times may vary based on your location and other factors outside of our control. We cannot guarantee specific delivery dates.

shipping costs

Shipping fees are calculated based on the weight of your order and the destination. You will see the exact shipping cost at checkout before you finalize your purchase.

international shipping

We offer international shipping to most countries around the world. Shipping rates and estimated delivery times will vary based on your location and selected shipping method. You’ll be able to review all available shipping options and their costs during checkout.

Please keep in mind that international shipments may be delayed due to customs procedures. While we do our best to provide accurate delivery estimates, we cannot guarantee exact delivery dates for international orders.

order tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your package directly on the carrier's website using that number.

damaged or lost orders

If your order is damaged or lost in transit, please contact us as soon as possible at owner@fracturedhorizon.shop. We will work directly with the carrier to resolve the issue and ensure your order is properly handled.

contact us

If you have any questions about our shipping policy or need assistance with your order, don’t hesitate to reach out to us at:

Email: owner@fracturedhorizon.shop

OVERVIEW

This website is operated by Fractured Horizon. Throughout the site, the terms "we," "us," and "our" refer to Fractured Horizon. We offer this website, along with all information, tools, and services available, to you, the user, conditioned upon your acceptance of the terms, conditions, policies, and notices outlined here.

By visiting our site and/or making a purchase, you engage in our "Service" and agree to be bound by these Terms of Service ("Terms"), including any additional terms and policies referenced here or available via hyperlink. These Terms apply to all users, including browsers, vendors, customers, merchants, and content contributors.

Please read these Terms carefully before using our website. By accessing any part of the site, you agree to be bound by them. If you do not agree to all of these terms, you may not access the website or use our services. If these Terms are considered an offer, acceptance is strictly limited to them.

Any new features or tools added to our store are also subject to these Terms. You can review the most current version at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates. It’s your responsibility to check for changes. Your continued use of the site after updates constitutes acceptance of the changes.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By using this site, you confirm that you are at least the age of majority in your state or province of residence or that you have given consent for any minor dependents to use this site.

You may not use our products for illegal or unauthorized purposes or violate any laws in your jurisdiction (including copyright laws) while using our Service.

You must not transmit any worms, viruses, or destructive code.

Any breach of these Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding credit card information) may be transferred unencrypted across networks and adapted to technical requirements. Credit card information is always encrypted.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.

SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if the information on this site is inaccurate, incomplete, or outdated. It is for general reference only and should not be relied upon exclusively for decisions. Any reliance on this material is at your own risk.

We may update our site but have no obligation to do so. You agree that monitoring changes to our site is your responsibility.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Product prices may change without notice. We reserve the right to modify or discontinue the Service at any time without notice.

We are not liable for any modifications, price changes, suspensions, or discontinuations of the Service.

SECTION 5 - PRODUCTS OR SERVICES

Some products or services may be available exclusively online and have limited quantities. They are subject to return or exchange according to our Refund Policy.

We make every effort to display product colors and images accurately but cannot guarantee that your device’s display will reflect actual colors.

We reserve the right to limit sales to specific individuals, geographic regions, or jurisdictions on a case-by-case basis. We may also limit quantities of any product or service.

All product descriptions and pricing are subject to change at any time without notice. We reserve the right to discontinue any product at any time.

We do not guarantee that product quality, services, or materials purchased will meet your expectations, nor do we guarantee that errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order. We may limit or cancel quantities per person, household, or order at our discretion. If we modify or cancel an order, we may attempt to contact you using the email, billing address, or phone number provided at the time of purchase.

You agree to provide accurate purchase and account details for all transactions at our store and update your information as needed.

For more details, review our Refund Policy.

SECTION 7 - THIRD-PARTY LINKS

Some products, services, and content available through our Service may include materials from third parties. We are not responsible for third-party content, accuracy, or policies. Use third-party websites at your own risk.

SECTION 8 - USER COMMENTS, FEEDBACK, AND SUBMISSIONS

If you submit creative ideas, proposals, or other materials, you agree that we may use them freely in any medium without restriction.

We are under no obligation to maintain comments in confidence, compensate you for them, or respond to them.

We may remove content that we determine to be unlawful, offensive, or in violation of these Terms.

You agree that your comments will not violate third-party rights, contain unlawful material, or distribute malware.

SECTION 9 - PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy, available on our website.

SECTION 10 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, there may be errors or omissions in product descriptions, pricing, promotions, and availability. We reserve the right to correct errors, update information, or cancel orders if needed.

SECTION 11 - PROHIBITED USES

You are prohibited from using this site or its content for any unlawful, abusive, discriminatory, misleading, or malicious purposes.

We reserve the right to terminate your use of the Service for violating prohibited uses.

SECTION 12 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free.

You agree that we may remove or cancel the Service at any time without notice.

The Service is provided "as is" without warranties of any kind. We are not liable for any direct, indirect, incidental, punitive, or consequential damages arising from your use of the Service.

SECTION 13 - INDEMNIFICATION

You agree to indemnify and hold Fractured Horizon and its affiliates harmless from any claims arising from your breach of these Terms.

SECTION 14 - SEVERABILITY

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will remain in effect.

SECTION 15 - TERMINATION

These Terms remain in effect unless terminated by either party. If you violate these Terms, we may terminate your access to our Services without notice.

SECTION 16 - CHANGES TO TERMS OF SERVICE

We reserve the right to update or change these Terms at any time. Your continued use of our site constitutes acceptance of any changes.

SECTION 17 - CONTACT INFORMATION

Questions about these Terms should be sent to us at owner@fracturedhorizon.shop.